Terms of Service

Last Updated: 02/05/2026

1. Acceptance of Terms

By accessing or using the Dispatchor platform ("Service", "Platform", or "we"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all users of the Service, including but not limited to service providers, technicians, companies, and customers who interact with the Platform.

2. Description of Service

Dispatchor is a job dispatch and management platform that connects service professionals with service requests. The Platform enables:

Job Management: Creation, assignment, tracking, and completion of service jobs
Invoice Management: Generation, distribution, and payment processing for service invoices
Contact Management: Management of professional contacts and referral networks
Commission Tracking: Calculation and tracking of commission splits between service providers
Reporting: Generation of financial and performance reports
Payment Processing: Secure payment processing through integrated payment providers (e.g., Stripe)

3. User Accounts and Registration

3.1 Account Creation

To use the Service, you must create an account by providing:

A valid phone number or email address
Your full name
A profession or service type (if applicable)
Any other information required during registration

3.2 Authentication

You may authenticate using phone number with OTP (One-Time Password) or email/password
You are responsible for maintaining the confidentiality of your account credentials
You must notify us immediately of any unauthorized use of your account
You are responsible for all activities that occur under your account

3.3 Account Requirements

You must be at least 18 years old to use the Service
You must provide accurate, current, and complete information
You must maintain and update your account information to keep it accurate
You may not create multiple accounts to circumvent Platform restrictions

3.4 Account Suspension and Termination

We reserve the right to suspend or terminate your account at any time for:

Violation of these Terms
Fraudulent, illegal, or harmful activity
Non-payment of fees (if applicable)
Any other reason we deem necessary to protect the Platform and its users

4. Job Management

4.1 Job Creation

Service providers may create jobs with customer information, service details, and location data
You warrant that all information provided in job creation is accurate and truthful
You are responsible for obtaining necessary permissions to share customer information

4.2 Job Assignment

Jobs may be assigned to other service providers or technicians through the Platform
Assignment may involve commission splits as agreed upon between parties
You are responsible for ensuring that assigned parties are qualified and authorized to perform the service
Dispatchor is not responsible for the quality of services provided by assigned parties

4.3 Job Status and Completion

Jobs progress through various statuses: PENDING, AWAITING_RESPONSE, UNASSIGNED, IN_PROGRESS, AWAITING_PAYMENT, COMPLETED, or CANCELLED
You are responsible for accurately updating job statuses
Completion of services is between you and the customer; Dispatchor facilitates but does not guarantee service delivery

4.4 Customer Information

You must obtain proper consent before sharing customer information through the Platform
You are responsible for compliance with applicable privacy laws when handling customer data
Customer information must be used solely for the purpose of providing services

5. Invoices and Payments

5.1 Invoice Creation

Invoices may be created for completed jobs
Invoices include labor amounts, parts amounts, and total amounts
You are responsible for the accuracy of invoice information

5.2 Payment Processing

The Platform may facilitate payment processing through third-party payment providers (e.g., Stripe)
Payment processing is subject to the terms and conditions of the payment provider
Platform fees may apply to payment transactions
We are not responsible for payment processing errors or delays caused by payment providers

5.3 Payment Methods

Accepted payment methods may include cash, card, check, or third-party payment services (e.g., Cash App, Venmo, Zelle, PayPal)
Payment method availability depends on your account configuration and payment provider integration
You are responsible for ensuring payment methods are properly configured

5.4 Invoice Distribution

Invoices may be sent to customers via SMS, email, or both
You are responsible for ensuring customer contact information is accurate
We are not responsible for delivery failures due to incorrect contact information

5.5 Public Invoice Links

Invoices may be accessible via secure token-based links
You are responsible for the security of invoice links and tokens
Do not share invoice links with unauthorized parties

6. Commissions and Referrals

6.1 Commission Structure

The Platform supports commission splits between service providers
Commission percentages are determined by agreements between parties
Commission overrides may be set for specific jobs
You are responsible for negotiating and agreeing to commission terms with other parties

6.2 Contact Management

You may add contacts to manage referral relationships
Commission splits may be configured for incoming and outgoing jobs
You are responsible for maintaining accurate contact information and commission agreements

6.3 Commission Disputes

Dispatchor facilitates commission tracking but is not responsible for resolving commission disputes
Disputes between service providers regarding commissions must be resolved between the parties
We may provide reporting tools to assist in commission calculations, but final responsibility lies with the parties involved

7. User Responsibilities and Conduct

7.1 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

Use the Service for any illegal or unauthorized purpose
Violate any laws in your jurisdiction
Infringe upon the rights of others
Transmit any viruses, malware, or harmful code
Attempt to gain unauthorized access to the Service or related systems
Interfere with or disrupt the Service or servers
Use automated systems to access the Service without permission
Impersonate any person or entity
Collect or store personal data about other users without authorization
Use the Service to send spam or unsolicited communications

7.2 Service Quality

You are solely responsible for the quality of services you provide to customers
Dispatchor does not guarantee, endorse, or verify the quality of services provided by users
You must maintain appropriate licenses, insurance, and qualifications for your profession

7.3 Customer Relationships

Your relationship with customers is independent of Dispatchor
You are responsible for all communications, agreements, and disputes with customers
Dispatchor is not a party to any service agreements between you and customers

8. Fees and Payments

8.1 Platform Fees

Platform fees may apply to certain transactions or services
Fee structures will be disclosed before you incur charges
Fees are non-refundable unless otherwise stated

8.2 Payment Provider Fees

Third-party payment providers may charge fees for payment processing
These fees are separate from Platform fees and are disclosed by the payment provider
You are responsible for all fees associated with payment processing

8.3 Refunds

Refund policies are determined by agreements between service providers and customers
Dispatchor does not process refunds unless required by law or as part of a specific refund policy
Disputes regarding refunds must be resolved between service providers and customers

9. Intellectual Property

9.1 Platform Ownership

The Service, including all content, features, and functionality, is owned by Dispatchor and protected by copyright, trademark, and other intellectual property laws
You may not copy, modify, distribute, sell, or lease any part of the Service

9.2 User Content

You retain ownership of content you submit to the Platform (e.g., job descriptions, customer information)
By submitting content, you grant Dispatchor a license to use, store, and process that content to provide the Service
You are responsible for ensuring you have the right to submit content to the Platform

9.3 Trademarks

"Dispatchor" and related logos are trademarks of Dispatchor
You may not use our trademarks without prior written permission

10. Privacy and Data Protection

10.1 Privacy Policy

Your use of the Service is also governed by our Privacy Policy
By using the Service, you consent to the collection and use of information as described in the Privacy Policy

10.2 Data Security

We implement security measures to protect your data
However, no method of transmission over the Internet is 100% secure
You acknowledge that you provide information at your own risk

10.3 Location Data

The Service may collect and use location data for job management
You consent to the collection and use of location data as necessary for the Service

11. Third-Party Services

11.1 Integration

The Service may integrate with third-party services (e.g., payment processors, mapping services)
Your use of third-party services is subject to their respective terms and conditions
We are not responsible for the availability, accuracy, or practices of third-party services

11.2 Payment Providers

Payment processing is provided by third-party payment providers
You must comply with the terms and conditions of payment providers
We are not responsible for payment provider errors, outages, or policy changes

12. Disclaimers and Limitations of Liability

12.1 Service Availability

The Service is provided "as is" and "as available"
We do not guarantee that the Service will be uninterrupted, secure, or error-free
We may modify, suspend, or discontinue the Service at any time

12.2 No Warranty

We disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement
We do not warrant that the Service will meet your requirements or expectations

12.3 Limitation of Liability

To the maximum extent permitted by law, Dispatchor shall not be liable for any indirect, incidental, special, consequential, or punitive damages
Our total liability for any claims arising from your use of the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim
We are not liable for:
Service quality or outcomes
Disputes between users
Payment processing errors or delays
Loss of data or profits
Unauthorized access to your account

12.4 Indemnification

You agree to indemnify and hold harmless Dispatchor, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
Your use of the Service
Your violation of these Terms
Your violation of any rights of another party
Services you provide to customers

13. Dispute Resolution

13.1 User Disputes

Disputes between users (e.g., commission disputes, service quality disputes) must be resolved between the parties
Dispatchor is not obligated to mediate or resolve disputes between users
We may provide tools or information to assist in dispute resolution, but we are not responsible for outcomes

13.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions
Any disputes arising from these Terms or the Service shall be resolved in the courts of [Jurisdiction]

13.3 Arbitration

[If applicable] Any disputes shall be resolved through binding arbitration in accordance with [Arbitration Rules]
You waive your right to a jury trial and to participate in class action lawsuits

14. Modifications to Terms

14.1 Changes to Terms

We reserve the right to modify these Terms at any time
Material changes will be notified through the Service or via email
Your continued use of the Service after changes constitutes acceptance of the modified Terms
If you do not agree to modified Terms, you must stop using the Service

14.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time
We are not liable to you or any third party for any modification, suspension, or discontinuation

15. Termination

15.1 Termination by You

You may terminate your account at any time by contacting us or using account deletion features
Upon termination, your right to use the Service will immediately cease
Data associated with your account may be retained as required by law or for legitimate business purposes

15.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice, for any violation of these Terms
Upon termination, your right to use the Service will immediately cease
We may delete your account and data, subject to legal and regulatory requirements

15.3 Effect of Termination

Upon termination, all licenses and rights granted to you will immediately cease
You remain responsible for all obligations incurred before termination
Sections of these Terms that by their nature should survive termination will survive

16. General Provisions

16.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Dispatchor regarding the Service

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect

16.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision

16.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent
We may assign or transfer these Terms without restriction

16.5 Contact Information

If you have questions about these Terms, please contact us at:
Email: hello@dispatchor.com
Address: 2400 W Woolbright Rd, Boynton Beach, FL 33426

17. Special Provisions for Service Providers

17.1 Professional Requirements

You must maintain all required licenses, certifications, and insurance for your profession
You are responsible for compliance with all applicable laws and regulations
Dispatchor does not verify or guarantee your qualifications

17.2 Service Standards

You agree to provide services in a professional and competent manner
You are responsible for all aspects of service delivery, including safety and quality
Dispatchor is not responsible for service outcomes or customer satisfaction

17.3 Reporting and Records

You are responsible for maintaining accurate records of services provided
The Platform provides reporting tools, but you are responsible for record-keeping compliance
You must provide accurate information for reports and analytics

18. Special Provisions for Customers

18.1 Service Agreements

Your service agreement is with the service provider, not Dispatchor
Dispatchor facilitates connections but is not a party to service agreements
All service terms, pricing, and warranties are between you and the service provider

18.2 Payment Obligations

You are responsible for payment of invoices according to terms agreed with the service provider
Payment processing is handled by third-party providers
Disputes regarding charges must be resolved with the service provider

18.3 Invoice Access

Invoices may be accessible via secure links
You are responsible for the security of invoice access tokens
Do not share invoice links with unauthorized parties

19. SMS and Messaging Program (Twilio / Carrier Compliance)

If you receive SMS or text messages from Dispatchor (e.g., job notifications, invoice links, one-time codes, or account alerts), the following applies.

19.1 Program Name and Description

Program name: Dispatchor
Description: Dispatchor is a job dispatch and management platform. SMS messages may be sent for authentication (e.g., OTP).

19.2 Message and Data Rates

Message and data rates may apply. You may be charged by your wireless provider for messages sent to and from the service. Check your mobile plan or contact your carrier for details.

19.3 Message Frequency

Message frequency varies by use: you may receive messages when jobs are assigned or updated, when invoices are sent, for login codes, and for other notifications you or your organization have opted into. Frequency is typically on the order of a few to several messages per day depending on activity; you can reduce messages by adjusting notification preferences where available.

19.4 Support Contact

For help with the messaging program or the Service: hello@dispatchor.com or 2400 W Woolbright Rd, Boynton Beach, FL 33426 (see Section 16.5).

19.5 Opt-Out Instructions

To stop receiving SMS messages: reply STOP to any message. You will receive a confirmation that you have been unsubscribed. To get help: reply HELP to any message for assistance and opt-out information.
After opting out via STOP, you will no longer receive SMS from this program unless you opt in again. Standard opt-out keywords (e.g., STOP, UNSUBSCRIBE, END, QUIT, CANCEL) may also be supported.

19.6 Direct Link to Terms

Full terms and conditions: https://dispatchor.com/terms

By using the Dispatchor Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.