LogoDISPATCHOR

Privacy Policy

Last Updated: 02/05/2026

1. Introduction

Dispatchor ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our job dispatch and management platform ("Service", "Platform").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use the Service.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you provide directly to us when you:

  • Account Registration:
  • Phone number (required for OTP authentication)
  • Email address (for email/password authentication)
  • Full name
  • Profession or service type
  • Password (encrypted and stored securely)
  • Job Management:
  • Customer information (name, phone number, email address)
  • Job descriptions and details
  • Service location data (address, latitude, longitude)
  • Service type and category information
  • Invoice and Payment Information:
  • Labor and parts amounts
  • Payment method preferences
  • Invoice details and payment history
  • Contact Management:
  • Contact phone numbers
  • Contact names and email addresses
  • Commission split configurations
  • Profile Information:
  • Profile updates and preferences
  • Account settings

2.2 Information Automatically Collected

When you use the Service, we automatically collect certain information:

  • Device Information: Browser type, device type, operating system
  • Usage Data: Pages visited, features used, time spent on the Platform
  • Location Data: Geographic location information when you create jobs or use location-based features
  • Log Data: IP address, access times, error logs
  • Cookies and Tracking Technologies: We use cookies and similar technologies to maintain your session and preferences

2.3 Information from Third Parties

We may receive information from third-party services:

  • Payment Processors: Payment transaction information from Stripe and other payment providers
  • Mapping Services: Location and address data from Google Maps or similar services
  • Authentication Services: Verification data from SMS/OTP providers

3. How We Use Your Information

We use the information we collect to:

3.1 Provide and Maintain the Service

  • Create and manage your account
  • Process and authenticate your login requests
  • Enable job creation, assignment, and tracking
  • Generate and send invoices
  • Process payments through third-party providers
  • Manage contacts and referral networks
  • Generate reports and analytics

3.2 Communicate with You

  • Send OTP codes for authentication
  • Send email verification messages
  • Send password reset instructions
  • Send invoice notifications via SMS or email
  • Provide customer support
  • Send important service updates and notifications

3.3 Improve and Personalize the Service

  • Analyze usage patterns to improve functionality
  • Personalize your experience
  • Develop new features and services
  • Conduct research and analytics

3.4 Legal and Security Purposes

  • Comply with legal obligations
  • Enforce our Terms of Service
  • Detect and prevent fraud, abuse, or security threats
  • Protect the rights and safety of users and third parties

4. How We Share Your Information

4.1 No Sale or Marketing Use

We do not sell your personal information. We do not share your personal information with third parties for their marketing purposes, and we do not use your information for third-party marketing. Any sharing described below is for operating the Service, legal compliance, or with your consent.

4.2 With Your Consent

We may share your information when you explicitly consent to such sharing.

4.3 Service Providers

We share information with third-party service providers who perform services on our behalf:

  • Payment Processors: Stripe and other payment providers for payment processing
  • SMS/Email Services: Providers for sending OTP codes, invoices, and notifications
  • Mapping Services: Google Maps and similar services for location features
  • Cloud Storage and Hosting: Providers for data storage and hosting
  • Analytics Services: Providers for usage analytics and performance monitoring

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4.5 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.6 Protection of Rights

We may disclose information when we believe it is necessary to:

  • Protect our rights, privacy, safety, or property
  • Enforce our Terms of Service
  • Investigate potential violations
  • Protect against legal liability

4.7 With Other Users

When you use the Service, certain information may be visible to other users:

  • Job Assignments: When you assign jobs to other service providers, they may see customer information and job details
  • Contact Information: Contact information you add may be visible to other users in your network
  • Profile Information: Your name and profession may be visible to other users

5. Data Storage and Security

5.1 Data Storage

  • Your information is stored on secure servers
  • We use industry-standard encryption for sensitive data
  • Data is stored in compliance with applicable data protection laws

5.2 Security Measures

We implement appropriate technical and organizational measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure authentication mechanisms (OTP, password hashing)
  • Regular security assessments and updates
  • Access controls and authentication requirements
  • Monitoring for unauthorized access or breaches

5.3 Data Retention

We retain your information for as long as necessary to:

  • Provide the Service to you
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access

You have the right to access the personal information we hold about you.

6.2 Correction

You can update your account information through your profile settings or by contacting us.

6.3 Deletion

You may request deletion of your account and associated data, subject to legal retention requirements.

6.4 Data Portability

You may request a copy of your data in a structured, machine-readable format.

6.5 Opt-Out

You can opt out of certain communications (e.g., marketing emails) while still receiving essential service communications.

6.6 Do Not Track

We do not currently respond to "Do Not Track" signals from browsers.

To exercise these rights, please contact us using the information provided in Section 12.

7. Cookies and Tracking Technologies

7.1 Cookies

We use cookies and similar technologies to:

  • Maintain your login session
  • Remember your preferences
  • Analyze usage patterns
  • Improve the Service

7.2 Types of Cookies

  • Essential Cookies: Required for the Service to function (e.g., authentication tokens)
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Help us understand how the Service is used

7.3 Cookie Management

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the Service.

8. Location Data

8.1 Collection of Location Data

We collect location data when you:

  • Create jobs with service locations
  • Use location-based features
  • Allow location access in your browser or device

8.2 Use of Location Data

Location data is used to:

  • Display job locations on maps
  • Enable location-based job matching
  • Provide location services within the Platform

8.3 Location Data Sharing

Location data may be shared with:

  • Other users when you assign jobs
  • Mapping service providers (e.g., Google Maps)
  • Service providers who need location information to complete jobs

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to these countries.

We take appropriate safeguards to ensure your information receives adequate protection in accordance with this Privacy Policy.

11. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11.1 Payment Processors

Payment processing is handled by third-party providers (e.g., Stripe). Your payment information is processed according to their privacy policies and terms of service.

11.2 Mapping Services

We use third-party mapping services (e.g., Google Maps) that may collect location and usage data according to their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending you an email notification (if applicable)
  • Displaying a notice on the Service

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

  • Email: hello@dispatchor.com
  • Address: 2400 W Woolbright Rd, Boynton Beach, FL 33426

Direct link to this Privacy Policy: https://dispatchor.com/privacy

14. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising privacy rights

To exercise these rights, please contact us using the information provided in Section 13.

15. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

To exercise these rights, please contact us using the information provided in Section 13.

16. Data Controller Information

For users in the EEA, the data controller is:

  • Name: Dispatchor
  • Contact: [Contact Email]
  • Address: [Company Address]

17. Special Provisions for Service Providers

17.1 Customer Information

When you use the Service to manage customer information:

  • You are responsible for obtaining proper consent from customers before sharing their information
  • You must comply with applicable privacy laws when handling customer data
  • We process customer information on your behalf as a data processor

17.2 Professional Information

Your professional information (name, profession, contact details) may be visible to other users in the Platform for job assignment and networking purposes.

18. Special Provisions for Customers

18.1 Information Shared by Service Providers

When a service provider uses the Platform to manage your service request:

  • Your information (name, phone, email, location) may be shared with the service provider
  • Your information may be visible to other service providers if the job is assigned
  • We process your information on behalf of the service provider

18.2 Invoice Information

Invoice information, including payment details, is processed according to this Privacy Policy and shared with payment processors as necessary to process payments.

By using the Dispatchor Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

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